Call Centers
I’m reading a lot about call centers and will write an article soon about VoIP. It really levels the field for small businesses. Call centers are the human voice of your company. Invest in a good phone system and treat your staff well because it transfers to your customers. You may think you’re saving your company money by cutting corners, but usually it costs you more later.
“…your call center is probably the single cheapest investment you can make
in building your consumer or business to business brand among customers and
motivated prospects.” -Seth Godin on call centers
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One Response to “Call Centers”
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June 21st, 2007 at 9:59 am
Lee…
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