I just LOVE research like this.
MarketingSherpa interviewed an office supply store and learned some things that apply to anyone who has an online or ecommerce web site.
The first principle is that they tested different elements of their site. Different industries and sites will get different results but there are some themes that apply across the board.
I tell people that the colors, sizes, fonts, and placement of your buy button can have a big affect on conversions (sales). It seems minor but it isn’t. Test each element one change at a time. If you don’t know what to test, copy this test study.
> Test #1. The Color of the “Buy Now” Button
o Light blue – the existing color
o Dark blue – that blended with the site
o Red – because it stood out as a call-to-action element. Red should be used strategically on your site generally speaking – too much can overwhelm the eye.
-> Test #2. Color of the “Add to Cart” button (read more about this in the link above)
For this, they tested:
o Light blue
o Green
-> Test #3. Size of the “Proceed to Checkout” button
o 109×19 pixels
o 25% taller, 145×19 pixels
-> Test #4. ‘Add to Cart’ vs ‘Proceed to Cart’
Should you make the words of the button say “add to cart” or should it say “Proceed to Cart”?
-> Test #5. Eliminate the cross-sell step
Does making another option slow things down and hurt conversions, or does a cross-sell help conversions?
RESULTS
The “Buy Now” button: RED converted over 4% more than the other colors.
The “Add to Cart” button: green outperformed (green as in go ahead).
Amazingly, a larger ‘Add to Cart’ button lifted conversions 44.11%. ‘Proceed to Cart’ beat ‘Add to Cart’ by 21.8%. So a larger button that says “Proceed to Cart” is ideal in this case.
Quote from the article: “It was interesting to see some colors having a positive effect at certain stages and a negative effect in other places,” Klazema says. “Green works for one shopping cart button, but not as well for the same function at different point. People are in different states of mind when they go the checkout process. Rather than apply a consistent look and feel across all buttons on the site, our key learning is that we have to continue testing in order to make sure we don’t make false assumptions.”
Removing the cross-sell reduced conversions by 15%. So, in this test the biggest difference was making a larger “Add to Cart” button made the biggest difference. If you have an online store, start here.
MarketingSherpa has excellent materials – mostly for the mid-size or larger company online store. Here’s how to sell more ads and sponsorships for your site and email newsletters
-> Steal smart, proven ideas from 17 publishers:
I recommend Wilson Web for smaller online retailers.