I love seeing innovative social media campaigns or just successful ones. NIVEA held a Facebook contest to ring in the new year and promote their lip care products. Though they have a larger budget than most of us have (they are sponsoring the ball drop in New York for the 3rd time in a row), you can still be inspired.
I track social media campaigns so that I can use elements of them in my campaigns. The Internet is an open book (and I’m its student).
Before I get started, Happy New Year and thanks for reading! My resolution is to blog weekly for all 2011. Please send ideas, offers of guest posts, etc. to help!
You can create Facebook or social media contests around holidays to publicize your business. I’ve broken down the steps of this one below.
NOTE: There is a lot of planning, programming, graphics and content to be created or to pay someone to create. Even if you pay someone to do the work, you have to carefully plan it to explain the pieces to outsource (in other words it’s not free unless you have a staff or know how). Expect to spend hours (like this post took me to write). I usually underestimate how much time this takes and how much coordination.
Name of Contest: Kiss the One you Love
Tip: come up with a name for your contest and a story.
Nivea tied into the tradition of kissing at midnight on New Year’s. To do that they focused on couples who live apart. They asked people to submit their stories about their long distance relationship. Two winning couples will be flown to New York City to watch the ball drop and kiss in the new year. They’ll want to have soft lips for the big kiss so Nivea is giving everyone tips and products to assist.
They chose the winners then asked fans to pick from the two for a crowd favorite. There were giveaways counting down to the new year from the 26th to the 31st. Prizes included autographed books (from the Rancic’s), CDs (from the performer) and tickets to a show taping in NYC.
They also have a coupon for $2 off a lip care product. This gave them a lot of play on coupon sites who not only posted about it but put it on Facebook (and probably tweeted about it too).
They chose a celebrity couple (Bill and Giuliana Rancic) to kick off and represent the campaign.
Contest launch
1. Facebook App
They have a custom Facebook app for the contest. It has the description, rules, pictures of the entries and voting. See http://www.facebook.com/NIVEAusa?v=app_167800556586606
Here’s the home page of the app:

There was a page with the contest details, rules and contact. Notice that every page has sharing features

They don’t seem to be active on Twitter except setting up a contest hashtag #niveakiss
So if you click on the share button it now says:
NIVEA’s Kiss the One You Love Contest winners have been named. Now it’s time to vote for your Fan Favorite! #niveakiss http://t.co/zVAKvYH
Here’s how it looks on Facebook (just a link to the contest app) and you fill in the details.

2. Promote the contest on your home page.
Their home page has a rotating image of the celebrity couple, live streaming of the event and links to their product. http://www.niveausa.com

They updated their fans
A lot of clients ask for help on this step – what do we say and how often? I’d ask more questions and repost more but again, they have a huge network and brand recognition. Notice that their fans are doing most of the posts. That’s what you want. Don’t try to own the conversation on your page, but aim to start, build and then be a part of it.
December 2, 2010 they announced the contest and linked to the app to enter:

Then they updated fans 4 days later with a reminder:

4 days later this update:

then on December 14, 4 days after that another reminder (not going to post screenshot). On December 20 they reminded people it was the last day to enter and that the contest ended at 11:59PM Eastern time. That’s when entries stopped but voting continued until the 23rd.
Next day on December 21st they said:
Nivea Vote for your favorite couple on NIVEA’s Kiss the One You Love Contest. Help them ring in 2011 with an unforgettable midnight kiss in the middle of Times Square. Voting ends 12/23, so hurry!
December 26, they said
Nivea New Years Eve is almost here, and to help us count down we will be awarding prizes for each day of a sweepstakes! Starting tomorrow, we’ll be providing you with a link to register each day for a chance to win a different prize for every day as we count down to 2011.
Interestingly, they didn’t post about the winners or talk about the contest again. They switched to promoting giveaways.
Length of contest
Stories had to be submitted by December 20 at 11:59 pm ET
Voting Period ended December 23 at 11:59 pm ET.
Winners judged by an expert panel announced December 28
Fan voting once a day until December 31st
Fan vote winner announced January 1st
Contest press release
Don’t forget to let the media know by sending out a press release. Nivea sent out a press release on PRNewswire
http://www.prnewswire.com/news-releases/bill-and-giuliana-rancic-to-ring-in-new-years-eve-2011-with-nivea-112001954.html
Lessons Learned/Suggestions
Perhaps the biggest issue is that they did not reward their fans for voting. They already chose the winners who get no additional benefit from being named a favorite. The contest page says:
*No prizes will be awarded to the designated “Crowd Favorite” couple.
They could have participated more on Twitter but as far as I can tell they are not on Twitter. According to TweetReach their was only 1 tweet (though I’m not sure how accurate or long-term this measurement is).
However, the celebrities like Taio Cruz with over 190,000 followers pushing the event itself on Twitter:

Encouraged and rewarded check-ins at the event on Foursquare.
Hopefully they will post many pictures from the event on Facebook and/or on Flickr or new threat Instagram
Done more to promote the winning couples on their Facebook Wall and thanked fans for voting and spreading the word. Sometimes you have so much going on that it’s tough to keep on top of it all. For example, some fans were angry about emails that came after a giveaway was over. It happens.
They could’ve gotten some serious SEO value with some tweaking.
Results
I wish I knew how this impacted sales or other figures but they got 30,000 responses, millions of people were reached through Twitter, and several articles were written about their efforts including:
Mashable http://mashable.com/2010/12/28/nivea-promotion/
ClickZ: http://www.clickz.com/clickz/news/1930122/nivea-facebook-facilitate-kisses
Promo Magazine: http://promomagazine.com/news/nivea-facebook-contest-1207/
There you have it, a walk through of a successful social media campaign.