Trapped in the BYU Bookstore
I’ve had bad customer service this holiday season. An hour in Albertsons culminating with my son throwing up and me leaving in frustration. Three hours of Walmart stress trying to buy a phone. (I got a landline. Goodbye VoIP phone, it’s Skype only now).
Today the stress was at the BYU bookstore. I went to return some gifts.
Here’s how it goes:
Wait in line – wrong line, must go upstairs to customer service.
Customer service has no line. Bar code won’t scan, sends for help. Item I’m exchanging doesn’t scan. Clerk calls for help. No answer. Gives up and scans a similar bar code twice. Writes down all the codes for her records. Verdict: in-store credit only (I’ve heard stores are getting more stringent with return policies this season).
Since I spent 10 mins. driving in a circle waiting for a parking place. There are only about 50 in visitor parking. I don’t want to come back. I have to find something today.
I decide on Good to Great
There is a socialist feel here, like everyone’s jobs are too secure. Something about it drives me crazy. There is little sense of aesthetics or store design/layout.
Next year, I’m ordering all my Christmas online. From stores with good return policies.
6 Responses to “Trapped in the BYU Bookstore”
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December 29th, 2006 at 12:47 am
I can feel your pain about spending that much time in the BYU bookstore. A lot of those kids do get their jobs handed to them.. its a shame.
I wish more people would realize that taking two extra minutes to go out of your way to help someone will always bring back more customers and make more money than any other type of marketing! Word of mouth marketing is the most effective, and in this case its negative. Sounds like you (and many of your readers) won’t be getting anything from that store ever again.. and it all could have been avoided.
December 29th, 2006 at 11:20 pm
Hi Janet,
Do you want to make money or just play at
making money?
Do the brain dump, you are scattered all
over the place.
Make 2007 the year where you concentrate
on the one thing that can replace the
income you earn from your job.
Your job should be no more then a way to
pay the bills until the business that you
choose to work earns you more then your
job pays.
Then you quit your job and concentrate
even more on your business. Make 2007
your year, you have the ability, now
make up your mind to make it happen.
Paul
December 31st, 2006 at 12:16 am
Paul,
I’m perfectly happy with what I’m doing and the pace I’m taking.
Best,
Janet
December 31st, 2006 at 2:13 am
Hi Janet,
You keep doin what you’re doin and good at, Newspapergrl !
And I LOVE the look of your new blog. Congrats for a job
well done ! And just in time for New Years ! Hope you had a
Very Merry Christmas and the Happiest of New Years to a great
journalist girl and blogger. Keep it comin, girl ! LOVE your Affiliate
Flash(in) too !! LOL Are you “Flashin to the Summit” in Jan.’07 ?
I may have to buy you a Trenchcoat for that ! LOL
December 31st, 2006 at 2:28 am
Hi, just me again,
Forgot to tell you that ‘Trapped in the BYU Bookstore” is
hilariously funny! ROFLMFAO Also LOVED the blogging about
the girls at the Kiosk in the Mall. That is both Very Funny and
WOW, I LOVED the movie that CopperRain did on them and
their interviews. They are Very Talented ladies, NICE story Janet
and say “Hi” to them for me ! You GO, (newspaper)grl !
PS: Have you interviewed RJ yet? lol
December 31st, 2006 at 3:32 pm
Yes, I will have to figure out how to get rid of this yellow in the comment field! The blog looks so simple but it took so long! Now my titles won’t all say “permalink” in Technorati.
Looking back over my posts and cleaning things out let me see how much I’ve learned. My writing has improved. And it all started as a hobby and a way not to forget things.
Yes, I’ll be Affiliate Flashing at Affiliate Summit. I can’t wait. It’s hard to flash here, it’s so cold!!
Are you going? No response from RJ but maybe someone at AS can help me find him. I’ll probably have to talk to him through a screen or something. lol.
Thanks for being my cheerleader! You and Paul were the first ones to comment on the new blog.
Next up, improving Affiliate Flash. It needs podcasts and other help. It could use a blog (or aggregate a bunch of them). I’ll get a lot of new interviews at AS.
Janet